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The FCA has now completed its final guidance on Consumer Duty, in this short video, Fiona Conway (former Santander Senior Director and Novus Non-Executive Director) explores what that means for Financial Services organisations and their customer journey.
Novus help ambitious financial services organisations in leveraging digital technology, challenging the status quo, and building exceptional businesses. Our focus lies in delivering tailored solutions that drive meaningful change and empower organisations to thrive in the digital era.
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